Our "Six Sigma Plus" initiative delivers on a promise and takes our current business processes to the next level. Being good isn’t good enough. Business success is a moving target and we must get better and better each year at providing products and services. We must constantly re-evaluate and improve our processes so that we can anticipate the constantly evolving needs of our customers.
Six Sigma Plus is our strategy to provide maximum value to our customers by accelerating improvements in all of our processes, products, and services. It provides us with a model, process and tool set to bring breakthrough strategies and improvements that bring increasing value to our customers.
Sigma is a measurement of process performance—including process manufacturing, product development, customer service or any other business process. Sigma measures the capability of the process to perform defect-free work—a defect defined as anything that results in customer dissatisfaction.